Store Policies

Below we have outlined many of our customer satisfaction policies. We believe active communication is the cornerstone of any good relationship. It is our desire at Steinberg’s Furniture to ensure you experience the best possible buying experience. In order to achieve this goal and to keep our prices low, we hope you will understand our need to operate within certain policies.


Because we deliver to such a wide area, we must deliver in routes. We will give an estimated delivery time (within a two-hour window) the evening before your scheduled delivery. We understand how valuable your time is and will make every effort to accommodate your schedule the day of delivery by offering “call ahead” service from our delivery crew the stop prior to yours. If you need additional coordination of your delivery, please contact your salesperson to make the necessary arrangements prior to scheduling.  For more information, please see the delivery section of our website or contact the store at (815)223-6598.


  1. Free in-Home service is available to the original purchaser for one year from the date of delivery, excluding clearance and AS IS merchandise. This service is for warranted defects and workmanship only. This free in-home service is provided to customers living within our normal delivery area. Customers outside our normal delivery area must return item(s) to our service department.
  2. Steinberg’s Furniture will continue to offer service in accordance with manufacturer’s warranties after the one-year has expired.  The customer will be responsible for all non-warranted parts and labor required after both the one year free service period and the manufactures warranties have expired.
  1. After one year there will be a minimum charge of $69.00 for an in-home service call


We are happy to special order products for our customers and do hundreds of special orders each year. 

  1. A non-refundable, minimum deposit of 35% is required at the time of purchase. The remaining balance is due before delivery, unless financing has been arranged.
  2. Special orders cannot be cancelled or returned once production of the item has begun.
  3. Date of delivery is estimated according to information provided by the factory. Actual delivery may vary from this estimate.
  4. Special order merchandise will be repaired and not exchanged or reordered. Note: A special order is any item(s) that are not normally stocked and displayed by Steinberg’s Furniture, such as a change in style, finish, fabric, color, etc.


If you are not satisfied with your selection (excluding all special orders and mattresses), the following return policies will apply, if you notify our store within 2 days of receiving delivery: 1) The merchandise must be in the original condition as delivered and is subject to inspection by Steinberg’s Furniture.  We can not accept returns from homes where smokers are present.  2) Special orders are excluded from this policy and are not returnable.  A special order is any item or variation of an item that Steinberg’s Furniture does not stock and display, such as a fabric, color, finish, or style variation.  3) if you re-select merchandise at the time of the return, you will receive full credit towards your new selection(s), less delivery charges.    If you choose not to re-select, you will receive a refund less a 15 percent fee to cover handling and re-stocking of returned items.   The original delivery fee is not refundable.   A pickup fee will apply if our truck picks up the returned merchandise. 


Refund checks are issued 7 business days to allow for the check to clear the bank.  Cash refunds are not issued.  Refunds for credit cards will be made in the form of a credit to the card which was used as payment.  There is a $40 charge for any returned check.


Please keep in mind that furniture like any other major purchase such as a car, washer, or refrigerator is manufactured in component parts.  If a component is defective, we will repair or replace it. Most manufacturers do not allow exchanges or replacement of the entire product if a component is defective. For example, an auto maker won’t replace your entire car if the hood is scratched. Our skilled service technicians are trained to replace or repair components to factory specs.

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